RequestMoney
Overview
RequestMoney is an easy to use and simple tool to request payments. It allows users to send others links to complete payments for preset amounts, or alternatively display a QR code that can be scanned to complete the payment.
My Role
I joined this project in it's early stages and worked mainly on flow and interaction design. I created a number of flows that were tested internally. Following that I was responsible for working with another designer to convert these flows into high fidelity designs and eventually create front end components.
How Might We...
…create an invoices and payment request flow for small merchants that simplifies the reconciliation process for them.
Goals
Allow users to easily create requests for payments
Provide multiple means of sending out payment links
Provide an easy to use reconciliation tool for small merchants
As we were building this on top of an existing technology rail I was required to take into consideration the back end that was present and the limitations that might come with it
Solution
I narrowed down our beachhead market to small merchants or single person businesses who might suffer from the high fees of credit cards thus want to provide alternate payment options to their customers. I realized that there were two different ways for merchants to request payments, in person or sending an invoice.
With this knowledge I designed a flow that allowed users to perform either action while also allowing users to process multiple transactions at a time. Given the nature of some of our beachhead users it was critical to design for both mobile and desktop.
Current State & Next Steps:
This product is currently in initial user testing after the launch of the beta. We are gathering feedback to understand what we should prioritize going forward. While we wait for user research, the goal is complete the design and development of the reconciliation tool and the onboarding flows.
This has been an enlightening experience as this product was conceptualized, designed and developed in an extremely short time frame and it is constantly being improved on. This process allows us to gather user feedback at regular intervals, iterate and improve upon our designs.
This product is also the first to be designed using the nanopay Design System and has taught me a lot about how volatile an in development design system can be.